Before you call...

Read through the Online Help included with your software

Look for your issue on this support site

Be sure that your issue is a technical support problem, not a "how-to" (see below)

Have your Registration Card handy and be at the computer in question

Technical Support is defined as problems relating to improper technical functionality of Continuum/server and related products or the inability of Continuum/server to perform tasks for which it is designed.

"How-to" is defined as questions relating to the use of the program unrelated to technical software problems (i.e., "How do I connect to an outside NIST server?" is an example of a "how-to" question.) How to answers are usually available in the product documentation or in this support net.

If you need to call…

Be sure to check through the sections of the Continuum Support Net site to determine if your problem can be resolved without needing to call a Technical Support Specialist. Often the problem has been resolved by Apteryx's testers and technical staff and the fixes have been posted on this site.

Check through the Frequently Asked Questions, Tips & Tricks, Troubleshooting, How Do I...? and Known Limitations sections to determine if the problem you've been experiencing has been documented and resolved.

If you can't find your problem in any of the sections noted above, or can't find a solution that resolves your problem, submit a FEEDBACK report (select "Contact Apteryx Tech Support in the popup or the menu) to Apteryx Technical Support. You may also call 330.376.0877 Monday through Friday 8:00am to 7:00pm ET.