HELP: DenOptix Xrays Are Appearing In The Same Tile

 

SYMPTOMS

When x-rays are scanned using the DenOptix hardware all of the images are appearing under the same tile in the layout.

 

CAUSE

When acquiring scanned images (the DenOptix hardware is considered a scanner) into a tile in a layout, the software retrieves all of the images from the scanner and then tries to apply them in order to the layout.  If the next tile in the layout has a source of "sensor" and the current image source was a scanner, the software automatically places ALL images in the same tile (so that no images are discarded) instead of distributing them across the various tiles in the layout.  This is by design since the software tracks hardware sources and will not mix-and-match images generated by different hardware types.

 

RESOLUTION

When capturing images into a layout using the DenOptix, make sure that the tiles comprising the layout have a source of "Scanner" or "TWAIN".