HELP: Suni Is Only Capturing Every Few Tries When I First Plug In The System

 

SYMPTOMS

When I first plug in a new Suni digital x-ray system, you can only capture images intermittently.

 

CAUSE

The Suni hardware has an internal battery that it uses to supplement its power during x-ray acquisition.  This battery is automatically charged by the system when the hardware is plugged into a computer via a USB cable (the USB cable supplies power to the hardware). When you first plug in the Suni hardware, its internal battery could be weak enough where it cannot supply enough power for the hardware to complete taking an image.

 

RESOLUTION

Wait 1 or 2 hours after plugging in the new Suni hardware before trying to capture an image.