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Windows Vista Compatibility Statement

Apteryx, Inc. is dedicated to developing the highest quality products and support for users working in all current Microsoft operating systems, including Windows Vista.

All of Apteryx's products are compatible with all versions of Windows Vista. With this latest release of Windows, Microsoft has enhanced and strengthened security. Because of this, you may experience some component or behavioral differences when operating on a Windows Vista platform.

If you experience difficulty during installation or execution with any Apteryx product, please try the following:

You can disable User Account Control (UAC). UAC is on by default and it may restrict our installation application from writing to the registry.

To disable UAC, click the Vista start button, then click the icon above your user name, then follow the directions for "Turn User Account Control on or off"

If UAC is required:

1. The first time you open the software, run it as Administrator.
   
   To do this, right-click on the shortcut to the software, and choose Run As Administrator. If you cannot find the program shortcut, navigate to the directory where the program is installed. By default, it is installed to C:\Program Files\Apteryx\Apteryx Imaging\.
   
   After you locate the program, right click it and choose Run As Administrator.
   
   Once the software is open, it will ask you to register. Input your registration number, and fill out the rest of the form. Click Get Activation Code, and then Done.
   
   
2. Whenever you download an update for the software, the update must also be run as administrator. First, download the update to a temporary folder, such as your Desktop. Then right-click on the update, and choose Run As Administrator.

More Windows Vista information

Please be aware that some hardware drivers for certain devices may not be Vista compatible, and need to be supported by their respective manufacturer. Apteryx cannot guarantee or support Vista compatibilty for third-party drivers and hardware.

Be sure to visit and read about any known Vista issues in the Apteryx Imaging support knowledgebase.

Need technical support?

If you experience any issues using Apteryx products within the Microsoft Vista operating sytem that are not addressed above, please contact Apteryx Technical Support at support@apteryx.com or 1-877-APTERYX.